Modernization for a Traditional Industry
Carriers. MGAs. Private Equity.
Modernization for a Traditional Industry
Carriers. MGAs. Private Equity.
Carriers. MGAs. Private Equity.
Carriers. MGAs. Private Equity.
Innovative P&C Insurance Tech Exec | Growth-Oriented Product & Industry Strategist | Product Management Leader | Go-to-Market Expert | Insurtech Consulting
I have dedicated my career to serving the Property & Casualty Core System Technology industry, driving better outcomes for Carriers and improving the Customer Experience.
Property & Casualty insurance is a complex industry heavily influenced by macroeconomic factors, strict regulations, and new competition. Finding someone who both understands these challenges and has expertise in Property & Casualty and Insurance Technology is rare nowadays. The era of insurance technology experts knowledgeable about the entire P&C insurance cycle—from quoting to policies, billing, claims, and management reporting—has passed. Leadership at insurance technology solution providers often includes executives with limited or no P&C insurance knowledge or experience in multiline operations. Carriers and Private Equity firms are risking their futures on executive teams that don’t understand what carriers need or the industry’s complexities. In Property & Casualty Insurance - Failure is not an Option. This is where I can help.
I am a subject matter expert across personal lines, commercial lines, specialty lines, and workers’ compensation insurance, covering customer self-service, carrier operations, agent solutions, policy rating, underwriting, administration, billing and collections, claims reporting, claims administration, claims recovery, and management reporting and analytics. I have enhanced modern and legacy systems to leverage AI, analytics, and workflow automation to boost efficiency and customer satisfaction. I am a seasoned insurance technology professional with a strong consulting background and extensive industry expertise.
I have a proven ability to foster innovation, modernize legacy systems, and lead strategic initiatives that improve operational efficiency and customer engagement. I am skilled in guiding organizations through digital transformations, utilizing data-driven decision-making, and implementing impactful go-to-market strategies. I excel at building high-performing teams, managing complex projects, and forming industry partnerships to achieve measurable growth and strengthen competitive advantage. I also have experience navigating regulatory environments and aligning technology solutions with business objectives within the Property & Casualty Insurance sector.
Business Strategy, AI/Analytics, & Value-Creation Planning
Insurance Solution Vendor Survey & Competency Assessment
P&C Insurance Market Survey & Strategic Insights
Customer Experience & Distribution Innovation
Core System Modernization & Integration
M&A Advisory, Due Diligence & Exit Readiness
Property & Casualty Insurance Technology Executive With more than 36 years of experience at the forefront of Property & Casualty (P&C) insurance technology, Frank Heaps has worked with some of the industry's most influential solution providers—including Duck Creek Technologies, Insurity, and other pioneering platforms—to drive modernization, improve carrier agility, and deliver measurable business outcomes.
Frank brings deep domain knowledge across policy administration, claims management, billing systems, and underwriting solutions, with a hands-on understanding of how technology enables competitive differentiation in today's complex regulatory and consumer landscape. He has guided insurers through multi-phase system transformations, product innovation cycles, and enterprise cloud migrations, ensuring operational excellence and strategic growth.
From Tier 1 Carriers to MGAs and Private Equity firms, Frank's work is rooted in aligning technology architecture with client goals—empowering organizations to scale efficiently, comply confidently, and navigate the digital insurance era with clarity and impact.
January 2025 - Present
December 2022 — June 2025
Director - Corporate Development (August 2020 — November 2022)
Senior Manager - Product Management / Global Product Marketing Lead (May 2012 — August 2020)
University of South Carolina, Moore School of Business
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